Electricity theft is a major issue in Pakistan, leading to significant financial losses for power distribution companies (DISCOs) and causing prolonged load-shedding for honest consumers. Illegal connections, meter tampering, and direct hooking (kunda system) contribute to power shortages and increased electricity tariffs.
If you suspect electricity theft in your area, reporting it is your civic responsibility. This guide provides a step-by-step process to report electricity theft in Pakistan, along with essential tips to ensure your complaint is addressed promptly.
Why Reporting Electricity Theft Matters
- Reduces Load-Shedding: Theft increases power shortages, leading to longer hours of load-shedding.
- Lowers Electricity Bills: DISCOs recover losses by raising tariffs, affecting honest consumers.
- Improves Infrastructure: Less theft means more funds for grid maintenance and upgrades.
- Legal Consequences: Electricity theft is punishable under the Electricity Act, 1910 and NEPRA Act, 1997.
Step-by-Step Process to Report Electricity Theft
Step 1: Identify Electricity Theft
Common signs of electricity theft include:
- Illegal connections (Kunda system) – Wires directly hooked to power lines.
- Meter tampering – Broken seals, reversed meters, or bypassed connections.
- Unusually low bills – Neighbors paying minimal charges despite heavy usage.
- Power fluctuations – Voltage drops due to illegal load.
Step 2: Gather Evidence
Before reporting, collect proof such as:
- Photos/Videos of illegal connections or tampered meters.
- Meter numbers and location details.
- Witnesses (if possible) to support your claim.
Step 3: Choose a Reporting Method
You can report electricity theft through multiple channels:
Option 1: Online Complaint via DISCO's Website or App
Most DISCOs (e.g., LESCO, IESCO, K-Electric) have online portals:
- Visit your DISCO's official website (e.g., LESCO, IESCO, K-Electric).
- Look for the "Report Electricity Theft" section.
- Fill out the complaint form with details (location, evidence, contact info).
- Submit and note the complaint reference number.
Option 2: SMS or WhatsApp Complaint
Some DISCOs allow reporting via SMS or WhatsApp:
- LESCO: Send details to 8118
- K-Electric: WhatsApp 0300-222-5555
- IESCO: SMS to 8119
Option 3: Call the Helpline
Each DISCO has a dedicated helpline:
| DISCO | Helpline |
|---|---|
| LESCO (Lahore) | 042-111-000-118 |
| IESCO (Islamabad) | 051-9252933 |
| PESCO (Peshawar) | 091-9211343 |
| K-Electric (Karachi) | 118 or 021-99000 |
| FESCO (Faisalabad) | 041-9220204 |
Option 4: Visit the Local DISCO Office
If online methods don't work, visit the nearest DISCO office:
- Locate the anti-theft department.
- Submit a written complaint with evidence.
- Get an acknowledgment receipt.
Option 5: Use NEPRA's Consumer Portal
NEPRA also accepts complaints:
- Visit NEPRA Complaint Portal.
- Register and submit your complaint.
Step 4: Ensure Anonymity (If Required)
If you fear retaliation, request confidentiality. DISCOs usually keep informants' identities hidden.
Step 5: Follow Up on Your Complaint
- Check status using your complaint reference number.
- If no action is taken in 7-10 days, escalate to higher DISCO officials or NEPRA.
What Happens After Reporting?
- Inspection Team Dispatched: DISCOs send officials to verify the complaint.
- FIR Lodged (If Theft Confirmed): The offender may face fines or imprisonment.
- Reward for Whistleblowers: Some DISCOs offer cash rewards (e.g., up to Rs. 50,000).
Legal Penalties for Electricity Theft
- Fine: Up to Rs. 500,000
- Jail Term: Up to 3 years
- Disconnection: Permanent power cutoff
Tips to Prevent Electricity Theft in Your Area
- Community Awareness: Educate neighbors about the consequences.
- Regular Checks: Report suspicious activity immediately.
- Support DISCO Campaigns: Cooperate with anti-theft drives.
Frequently Asked Questions (FAQs)
Q1: Can I report electricity theft anonymously?
Yes, most DISCOs allow anonymous complaints via helpline or online portals.
Q2: How long does it take for action to be taken?
Typically 7-10 days, depending on DISCO responsiveness.
Q3: Is there a reward for reporting electricity theft?
Some DISCOs offer rewards (e.g., LESCO gives up to Rs. 50,000).
Q4: What if the DISCO ignores my complaint?
Escalate to NEPRA or file a complaint with the Federal Ombudsman.