If you're a consumer of the Multan Electric Power Company (MEPCO), knowing the correct contact information and complaint resolution process is essential for uninterrupted electricity services. This guide provides all necessary details to report power outages, resolve billing issues, and escalate complaints effectively.
Table of Contents
1. Introduction to MEPCO
MEPCO (Multan Electric Power Company) is one of Pakistan's largest power distribution companies, serving millions of consumers across South Punjab. It covers major cities including:
- Multan
- Bahawalpur
- Dera Ghazi Khan
- Sahiwal
- Vehari
As a consumer, you may encounter issues such as:
2. MEPCO Contact Information
A. MEPCO Helpline Numbers
For immediate assistance, use these contact numbers:
Customer Service
118
Emergency (24/7)
062-9250203
B. Regional MEPCO Office Contacts
| City | Contact Number |
|---|---|
| Multan | 061-9330123 |
| Bahawalpur | 062-9250203 |
| Sahiwal | 040-9230011 |
| Dera Ghazi Khan | 064-9260140 |
C. MEPCO Email & Online Support
- Email: mepco@mepco.com.pk
- Website: www.mepco.com.pk
- Complaint Portal: Online Complaint System
3. How to Register a Complaint with MEPCO?
A. Online Complaint Registration
- Visit MEPCO's complaint portal
- Enter your 14-digit reference number (from your bill)
- Select complaint type (power failure, meter issue, etc.)
- Submit details and receive a tracking number
B. Via SMS Complaint Service
MEPCO[space][Your Reference Number][space][Complaint Details]
Send to: 8118
Example: MEPCO 12345678901234 No electricity since morning
C. Visiting Customer Service Centers
Required Documents:
- Copy of electricity bill
- CNIC (for verification)
- Meter number (if applicable)
4. MEPCO Complaint Resolution Process
After registering a complaint, MEPCO follows this process:
1. Complaint Logging
Assigned tracking number
2. Verification
Details checked
3. Field Inspection
If required
4. Resolution
Within timeframe
Standard Resolution Timeframes
| Complaint Type | Urban Areas | Rural Areas |
|---|---|---|
| Power Failure | 6-12 hours | Up to 24 hours |
| Billing Issues | 3-7 working days | |
5. How to Escalate a Complaint?
If your complaint isn't resolved through standard channels:
A. Contact MEPCO Supervisory Staff
Chief Engineer Office
061-9330123 (Ext. 300)
Director Customer Services
061-9330123 (Ext. 250)
B. Lodge Complaint with NEPRA
The National Electric Power Regulatory Authority (NEPRA) oversees electricity complaints nationwide:
- Helpline: 0800-63772
- Website: nepra.org.pk
6. Tips for Faster Complaint Resolution
Always keep your 14-digit reference number from your bill
Provide exact location details (pole number, landmarks)
Take photos/videos of the issue if possible
Follow up via phone if no response within 48 hours
7. Frequently Asked Questions (FAQs)
Q1. How can I check my MEPCO bill online?
Visit MEPCO's official website, enter your 14-digit reference number, and view/download your bill.
Q2. What should I do if my complaint isn't resolved?
First contact MEPCO's Director Customer Services (061-9330123 Ext. 250). If still unresolved, file a complaint with NEPRA.
Q3. How long does a new electricity connection take?
Typically 7-15 working days after submitting all required documents and payment.
Need Help with MEPCO Services?
Download the Power Smart App for easy bill checking, complaint tracking, and electricity management.