Facing issues with your electricity bill or service from the Lahore Electric Supply Company (LESCO)? Whether it's delayed bills, incorrect charges, power outages, or faulty meters, knowing how to file a complaint effectively can save you time and frustration.
In this comprehensive guide, we'll walk you through the different ways to lodge a complaint with LESCO, including online methods, call center options, and in-person visits.
Why You Might Need to File a Complaint with LESCO
LESCO is responsible for electricity distribution in Lahore and surrounding areas. Common issues that may require a complaint include:
- Delayed or missing electricity bills
- Incorrect billing or overcharging
- Faulty or slow meter readings
- Unplanned power outages
- Poor voltage or power fluctuations
- Meter tampering or theft complaints
If you encounter any of these problems, follow the steps below to get them resolved quickly.
Methods to Lodge a Complaint with LESCO
LESCO provides multiple ways to file a complaint, ensuring convenience for all customers. Here are the most effective methods:
1. Online Complaint via LESCO Website
The easiest way to file a complaint is through LESCO's official website. Follow these steps:
- Visit the LESCO Complaint Portal:
Go to https://www.lesco.gov.pk. - Navigate to the Complaint Section:
Click on "Lodge Complaint" or "Online Services" on the homepage. - Enter Your Details:
Provide your 14-digit LESCO account number (found on your bill).
Enter your mobile number and email (if required). - Select Complaint Type:
Choose the relevant issue (e.g., billing, meter, power outage). - Submit the Complaint:
Add a brief description of the problem and click "Submit". - Save the Complaint Number:
You'll receive a tracking ID to check the complaint status later.
✅ Pros
- Quick and convenient
- Available 24/7
- No need to visit an office
❌ Cons
- Requires internet access
- Response time may vary
2. LESCO Helpline & Call Center
If you prefer phone support, LESCO's call center is available for complaints and inquiries.
Contact Numbers:
- LESCO Helpline: 118 (Toll-free)
- LESCO Complaint Cell: 042-99202210
Steps to File a Complaint via Call:
- Dial the helpline number
- Provide your account number and meter number
- Explain your issue clearly (e.g., incorrect billing, no power supply)
- Note down the complaint reference number for follow-up
✅ Pros
- Instant verbal confirmation
- No internet needed
❌ Cons
- Long wait times during peak hours
How to Check Your Complaint Status
After filing a complaint, track its progress using:
- LESCO Online Portal: Visit https://www.lesco.gov.pk and enter your complaint number
- Call 118: Provide your complaint reference number for updates
- SMS Tracking: Send your complaint number to 8118 for status updates
Tips for Faster Complaint Resolution
- Always keep your account number and meter details handy
- Be clear and concise when describing the issue
- Follow up if there's no response within 48 hours
- For billing disputes, attach meter photos or previous bills as proof
What to Do If LESCO Doesn't Resolve Your Complaint?
If LESCO fails to address your complaint, escalate it to higher authorities:
1. LESCO Chief Executive Officer (CEO)
2. Pakistan Electric Power Company (PEPCO)
3. National Electric Power Regulatory Authority (NEPRA)
Need More Help?
If you're still facing issues with your LESCO complaint, contact our support team for personalized assistance:
Contact Support