Getting a new electricity connection in Pakistan can be a daunting task if you don't know the proper procedure. Whether you're moving into a new house or setting up a commercial space, understanding the application process, required documents, and tracking methods is essential.
Key Takeaways:
- Identify your electricity provider (LESCO, K-Electric, IESCO, etc.) based on location
- Prepare all required documents including CNIC, property papers, and NOC
- Apply online or visit DISCO office with complete paperwork
- Track application status via reference number
- Connection cost varies (PKR 5,000-50,000) depending on load and phase
Step 1: Determine Your Electricity Provider
In Pakistan, electricity distribution is managed by different companies based on your location:
Lahore
LESCO (Lahore Electric Supply Company)
Karachi
K-Electric
Islamabad/Rawalpindi
IESCO (Islamabad Electric Supply Company)
Faisalabad
FESCO (Faisalabad Electric Supply Company)
Peshawar
PESCO (Peshawar Electric Supply Company)
Multan
MEPCO (Multan Electric Power Company)
Important: Visit the official website of your respective power distribution company to confirm jurisdiction.
Step 2: Check Eligibility and Requirements
Before applying, ensure you meet the following criteria:
- You must be the legal owner or tenant (with landlord's NOC) of the property
- The property should have a proper address and construction completion certificate (if required)
- No existing electricity connection should be active at the premises
Step 3: Required Documents for a New Electricity Connection
Gather the following documents before applying:
| Document | Description | Important Notes |
|---|---|---|
| Copy of CNIC | Applicant & Owner | Must be valid and clear copy |
| Proof of Ownership | Registry/Lease Agreement | Property documents in your name |
| NOC from Landlord | (If tenant) | Required for rented properties |
| Site Plan/Survey Report | Property layout | Some DISCOs may require |
| Application Form | Official form | Available online or at office |
Step 4: Submit the Application
Option 1: Online Application (Recommended)
Most electricity providers now allow online applications:
- Visit the official website of your DISCO (e.g., LESCO, K-Electric)
- Find the "New Connection" section
- Fill out the form with accurate details
- Upload scanned copies of required documents
- Pay the application fee online (if applicable)
- Submit and note the reference number for tracking
Option 2: Offline Application (In-Person)
- Visit the nearest DISCO customer service center
- Collect and fill out the application form
- Attach all required documents
- Pay the processing fee at the designated counter
- Get a receipt with a tracking number
Pro Tip:
Keep multiple photocopies of all documents. Some DISCO offices may require separate sets for their records.
Step 5: Inspection & Meter Installation
After submitting your application:
- Site Inspection: A DISCO representative will visit your property to verify the application details and assess feasibility
- Load Assessment: They will determine the required load (in kW) based on your usage (domestic/commercial)
- Meter Installation: Once approved, a meter will be installed, and you'll receive a connection
Note: If additional wiring or poles are needed, extra charges may apply.
Step 6: Connection Charges & Payment
The cost of a new electricity connection varies based on:
- Type of Connection (Single-Phase/Three-Phase)
- Load Requirement (5kW, 10kW, etc.)
- Location (Urban/Rural)
Estimated Costs (2024):
| Connection Type | Estimated Cost (PKR) | Typical Usage |
|---|---|---|
| Single-Phase (Domestic) | 5,000 – 15,000 | Homes, small shops |
| Three-Phase (Commercial) | 20,000 – 50,000 | Factories, large businesses |
Payment can be made via:
- Bank deposit
- Online payment (JazzCash, EasyPaisa, etc.)
- DISCO's designated payment centers
Step 7: Tracking Your Application Status
To check your application status:
Online Tracking:
- Visit your DISCO's website
- Enter your reference number
- View the current status (Pending/Approved/Completed)
SMS Tracking:
Some DISCOs offer SMS updates. Send your reference number to the given code.
Helpline/Customer Service:
Call the DISCO helpline (e.g., LESCO: 118, K-Electric: 118) for updates.
Step 8: Final Steps After Approval
Once your connection is approved:
- Meter Installation: A technician will install the meter
- First Bill Generation: You'll receive your first bill within 30-45 days
- Start Using Electricity: Ensure timely bill payments to avoid disconnection
Common Issues & Solutions
Delayed Processing?
- Follow up with the DISCO office
- Escalate via complaint portals (e.g., NEPRA, CPPA)
Rejected Application?
- Check for missing documents
- Reapply with corrections
No Power After Installation?
- Check for faults or unpaid dues
- Contact the DISCO helpline
Successfully Got Your Connection?
Download the Power Smart App to easily submit meter readings and pay bills online: