Common Electricity Billing Errors in Pakistan (2025 Guide)

Last updated: January 2025

Electricity bills are a significant monthly expense for households and businesses in Pakistan. However, billing errors can lead to overcharges, causing unnecessary financial strain. In 2025, with increasing digitalization, some billing issues persist while new challenges have emerged.

This guide covers the most common electricity billing errors in Pakistan, how to identify them, and steps to correct them before making payment.

1. Incorrect Meter Readings

Why It Happens

Manual meter reading errors by WAPDA/DISCOs (Distribution Companies) staff
Estimated readings instead of actual consumption
Faulty or outdated meters providing inaccurate data

How to Check

Compare the current reading on your bill with your actual meter
Take a photo of your meter monthly for record-keeping
If the reading is estimated, contact your DISCO for a corrected bill

Solution

Submit a complaint via your DISCO's helpline or online portal
Request a meter inspection if discrepancies persist

LESCO IESCO FESCO K-Electric

2. Wrong Tariff Application

Why It Happens

Residential consumers mistakenly billed under commercial rates
Incorrect slab application (e.g., higher units charged at a more expensive rate)

How to Check

Verify your consumer category (residential, commercial, industrial)
Cross-check the tariff slab applied (e.g., 1-100 units, 101-200 units, etc.)

Solution

Contact your DISCO for a tariff correction
Provide proof of residence if wrongly classified as commercial

How to Dispute an Incorrect Electricity Bill in Pakistan

Check Your Bill Thoroughly - Compare meter readings, tariffs, and charges
Contact Your DISCO - Call helplines (e.g., LESCO: 118, IESCO: 118, K-Electric: 118)
Submit a Written Complaint - Visit the nearest DISCO office with proof
Escalate to NEPRA - If unresolved, file a complaint via NEPRA's website
Keep Records - Save bills, meter photos, and payment receipts

Final Tips to Avoid Billing Errors

✔ Monitor meter readings monthly
✔ Use DISCO mobile apps for bill tracking
✔ Opt for digital meters to reduce manual errors
✔ Verify subsidies and government relief schemes
✔ Report discrepancies immediately